---
title: "How to Access the Kredin Portal When Using Citrix"
url: "https://support.kredin.no/en/article/how-to-access-the-kredin-portal-when-using-citrix"
language: "en"
last_updated: "2025-06-21T18:57:14.473Z"
---

# How to Access the Kredin Portal When Using Citrix

⚠️ **Applies to**: Users attempting to log in to [konto.kredin.cloud](https://konto.kredin.cloud/) from a Citrix environment, but experiencing issues such as login failure, incomplete page loading, or error messages.

### ⚠️ **Symptoms of the Issue**

When trying to log in to the Kredin portal via Citrix, the following issues may occur:

-   The page does not load or shows error messages during login
-   The login button does not respond
-   The browser displays messages like “Access to XMLHttpRequest has been blocked by CORS policy” or “WebSocket connection failed”

These issues usually do **not** occur when using Kredin outside of Citrix, for example through a standard browser on a local machine.

### 💡 **Cause**

Citrix environments are often configured with additional network restrictions, such as:

-   Blocking certain types of network requests, like WebSocket connections
-   Preventing preflight requests (CORS preflight) from the browser before data is sent to Kredin’s API
-   Disallowing traffic on specific ports, such as port 6001 used for real-time services (WebSocket)

### ✅ **Solution**

To ensure Kredin works properly within a Citrix environment, the IT department or system administrator must:

1.  Allow traffic to the following addresses:

-   `https://api.kredin.cloud`
-   `https://konto.kredin.cloud`
-   `wss://ws.kredin.cloud:6001` (WebSocket connection for notifications and real-time updates)

  2.  Allow the following outbound ports from the Citrix environment:

-   **Port 443 (HTTPS)** – required for standard traffic
-   **Port 6001 (WebSocket over TLS)** – used for real-time services

  3. Set exceptions in any firewall or proxy:

If a proxy or DPI (Deep Packet Inspection) solution is used, make sure it does **not** block or modify CORS or WebSocket traffic

### 👤 **What the User Can Do**

Contact your IT department and refer them to this article

Test whether it works from a standard browser outside Citrix – this confirms whether the issue is specific to the Citrix setup

**If you still experience issues after making the necessary changes, contact us at support@kredin.no**

### 👉 **Temporary Workaround**

If the Citrix environment cannot be adjusted immediately, Kredin can be accessed using a local browser (outside Citrix) as a temporary workaround.